This legal document is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This legal document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000, amended through Information Technology Amendment Act, 2008, that require publishing the Terms of Services and practices for access or usage of Bharat Botanics, its mobile app (if any), and other integrated systems (“Bharat Botanics”).
Bharat Botanics is owned by Bharat Botanics, having its address at Shop No. 4, Shiv Krupa CHS, Old Nagardas Rd, Opp. Iyer Commerce Classes, Andheri(E), Mumbai, Maharashtra 400069. This is an agreement between Bharat Botanics and the user, which shall be binding on the User.
These terms of services apply to all users who use Bharat Botanics. Users, in this context, shall include end users, whether registered or not on Bharat Botanics.
You are solely responsible for maintaining the secrecy and confidentiality of your login credentials. You hereby acknowledge and accept that the site/app will grant access to any person who has obtained your login credentials in the same manner as it would have granted access to you, and you are responsible for all activities conducted under your account. The firm, its employees, or associates shall never be responsible in any manner for any kind of losses whatsoever occurring from such breach of security.
You shall not use this site/app for any other purpose other than as mentioned on the site/app or for products/services that are not allowed under applicable law in any manner.
You agree to provide true, accurate, and complete information while transacting or registering or for any other purpose when prompted to do so on the site/app. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/register using the identity of any other person. You are responsible to maintain and promptly update the information provided while registering or for any other purpose on the site/app to ensure that the information provided by you is true, accurate, current, and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete or the firm has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, the firm reserves the right to indefinitely suspend or terminate or block your use or access to the site/app in any manner whatsoever.
You agree and acknowledge to keep yourself updated with all data, information, and communication pertaining to you, including but not limited to correspondence email id, mobile number, and other relevant details. You further agree that your use of the site/app or provision of any data or information, including any correspondence (by email or otherwise), to or by the firm is through electronic records, and you give consent to receive communication from the firm via electronic records, which will be deemed adequate service of notice/electronic record.
Subject to the terms and conditions of this agreement, we grant to you a non-exclusive, non-transferable license to use Bharat Botanics. You shall use the Licensed Program of Bharat Botanics for your own use only. You shall not, however, transfer or sublicense the same to any third party, in whole or in part, in any form, whether modified or unmodified.
You may only register and transact with Bharat Botanics if you have the necessary technical requirements at your disposal. You shall have a PC/smartphone with at least a 3G internet connection. You clearly agree and acknowledge that the availability and the proper functioning of technical requirements are your sole responsibility.
The instructions (step-by-step procedure displayed on various forms) “How to use” Bharat Botanics will be available on the homepage/relevant pages of the site/app. All users are to ensure that they read and adhere to these instructions (steps) for accessing Bharat Botanics. The user agrees that Bharat Botanics shall not be held responsible in the event of any occurrence due to the non-adherence to these instructions (steps) which prevents the user from using the site/app as designed or due to any reasons over which Bharat Botanics has no control.
Further, you also give permission to the firm to store details and records of your usage of the site/app indefinitely. However, this does not constitute any obligation on the part of the firm or the site/app to do so.
Payment shall be made as per the product price list available on Bharat Botanics, subject to offers available on the site from time to time.
Further, the firm reserves the right to introduce new products/services or modify/upgrade the existing products/services provided on the site/app. Additionally, the firm, at its sole discretion, may introduce new charges for the new or modified/upgraded products/services provided.
Changes to the User Agreement or any of the rules and policies of the firm shall be posted on the site/app, and such changes shall automatically become effective immediately after they are posted on the site/app. Further, the firm reserves the right to issue a warning or temporarily/indefinitely suspend or terminate your registration with the site/app and disallow access to the site/app.
The firm uses payment systems as may be authorized by the Reserve Bank of India. The firm neither makes any representations nor makes any warranties regarding the amount of time needed to complete processing, including delays in the online payment system, and nor shall the firm be liable for any actual or consequential damages arising from any claim of delay or any payment process-related errors or delays.
Site/app access is not possible during maintenance periods. Users may be informed about maintenance periods wherever possible.
The user agrees and acknowledges that the firm shall never be held responsible for any problems and related damages that may arise due to internet malfunction/connectivity issues and when the site/app is closed for maintenance/updating with or without prior notice.
User Account and Security:
To register/transact on Bharat Botanics, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the registration form, including but not limited to your e-mail address and mobile number. You will protect your account and take full responsibility for your own, and third party, use of your accounts. You are solely responsible for any and all activities that occur under your account. You must notify us immediately upon learning of any unauthorized use of your account or any other breach of security.
You agree and undertake not to host, display, upload, modify, publish, transmit, update, or share any information or list any information or item that:
- Belongs to another person and to which you do not have any right to.
- Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing harm minors in any way.
- Infringes any patent, trademark, copyright, or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items.
- Violates any law for the time being in force.
- Deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
- Impersonate another person or use an anonymous proxy.
- Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, ransomware, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data, or personal information.
- Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting to any other nation.
- Shall not be false, inaccurate, or misleading.
- Shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in dealing which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force.
- May give rise to liability on part of the site/app or the firm or cause any hindrance (in whole or in part).
In case of any violation of the above provisions, the firm has the right to immediately terminate the access or usage rights of the user to the site/app without any notice, and any such violative information that is displayed or submitted on the site/app can be removed immediately and completely.
You shall be responsible for keeping backup versions of the information and data that belong to you. You hereby agree that you will not expect the site/app to restore or keep backup of your information and data and will not hold the site/app or the firm accountable for any loss of data in any circumstances.
You will also refrain from accessing information or databases in an unauthorized manner from the site/app or servers where information or databases are kept.
You shall not attempt to or circumvent or manipulate any of the obligations conferred on you by this User Agreement. If such an attempt is discovered, it will constitute sufficient ground for the termination of access to the site/app and also for taking appropriate legal actions.
If you choose to provide feedback on the site/app, which is visible to other users, you shall exercise due care while making comments and not make any comments that are not factual in nature and shall not post defamatory or illegal or offensive/obscene contents.
You undertake not to disclose or distribute any other User’s Information to a third party or use the Information for any unauthorized purpose, including for the purposes of marketing unless you have obtained the User’s express consent to do so.
You shall not place any advertisements on the site/app in any manner. Further, you shall not use the site/app to promote any other person’s business or interests on the site/app unless permitted by the firm in writing.
Obligations under relevant sections of Indian Cyber Laws:
You agree and acknowledge that
- You shall not use this site/app for any purpose that is unlawful and illegal.
- You shall not try to penetrate the site/app and will not implant any virus, Trojan, worm, spyware, malware, ransomware, spam, spim, scareware, bots, logic bomb, time bomb, key-loggers, and any other automated tool like DOS or DDOS attack tool (Denial of Service attack) which may lead to computer-related offenses on our site/app.
- You shall not use this site/app for publishing or promoting or transmitting pornographic data or child pornographic details.
- You shall not carry out any web jacking attacks on this site/app.
- You understand, agree, and acknowledge that you may be held responsible for the above criminal, fraudulent, dishonest, and injurious activities under criminal offenses’ sections 65, 66, 66B, 66C, 66D, 66E, 66F, 67, 67A, 67B, 84B, and 84C of the Indian Information Technology Act, 2000, including any amendments therein based on your IP address and other relevant details.
- You further agree and acknowledge that you may be held responsible under sections 43 and 45 of the Indian Information Technology Act, 2000, including any amendments therein, for compensating damages to the firm or any other affected party due to business losses, such as financial losses, outage losses, opportunity losses, reputational losses, and other overheads like repairing, fixing, and maintenance in case of any cyber contravention on your part.
Privacy of Data:
Third Party Links:
We may choose from time to time to provide links to various third-party site/apps from the site/app. This may include links to sites owned by our associated companies. These third-party links are provided for your convenience only and are accessed at your own risk. You agree that we have no responsibility or liability for any independent policies or actions of these third-party sites and are not responsible in any way for the privacy practices, customer service practices, content, or availability of any such site/apps. You also agree and acknowledge that we shall not be responsible in any way for any damage or loss caused in relation to the content or services available through such site/apps.
Contents of Bharat Botanics:
Information, reports, videos, blogs, newsletters, and every other feature (collectively known as “online contents of Bharat Botanics”) may be added to and removed from the service without notice. The information, reports, videos, blogs, newsletters, and other details included in the service are provided for reference purposes only. They are not intended either as a substitute for professional advice or judgment or to provide legal or other advice with respect to particular circumstances. Every effort is made to keep online contents up to date, but users should obtain independent verification or advice before relying on any piece of information in circumstances where loss or damage may result. The service and online contents are provided on an ‘as is’ basis, and we exclude, to the extent permitted by law, all implied warranties relating to fitness for a particular purpose.
Reasonable care has been taken to ascertain the accuracy of all contents. Bharat Botanics unequivocally states that the contents provided on the site/app shall not be considered as the authority on that topic/subject. Should the user find that any content is inaccurate or does not agree with that derived by the User, then the User may voluntarily undertake to inform Bharat Botanics about the same through all available means provided in the site/app of Bharat Botanics along with the justification/solution/reasoning for the correct content proposed by the user. The User undertakes and acknowledges that Bharat Botanics shall not be held responsible for any content(s) given that may be/have been proven wrong at a later stage, without recourse through a meaningful dialogue with Bharat Botanics and providing Bharat Botanics an opportunity, if required, to undertake corrective action in a mutually agreeable time frame.
User agrees and acknowledges that we shall use the name and other personal details of the user for our promotion, marketing, or announcement or press release without any prior consent of the user.
You shall fully indemnify and hold harmless the firm and the firm’s parent, subsidiaries, affiliates, third parties, and their respective officers, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement, including the rules and policies incorporated herein by reference, or your violation of any other User Agreement, law, rules, or regulations or the rights of a third party.
Intellectual Property Rights (IPR)
The graphics, software, display formats (excluding online contents defined above), design, placement, layout, fonts, style, Interface/UI/UX (User Interface/User Experience), compilation, digital conversion, flow, and every other matter related to the site/app are owned by the firm and protected under applicable Indian and international copyright, trademark, and other proprietary (including but not limited to intellectual property) rights. “Bharat Botanics” and other marks are either trademarks or registered trademarks of BHARAT BOTANICS having its registered office at Shop No. 4, Shiv Krupa CHS, Old Nagardas Rd, Opp. Iyer Commerce Classes, Andheri(E), Mumbai, Maharashtra 400069. You shall not make any changes in the design, placement, layout, fonts, style, Interface/UI/UX (User Interface/User Experience), compilation, digital conversion, flow, and every other related matter. Further, you shall not have any rights to compel/force us to make any changes in the aforesaid matters. The firm whenever deems right shall have the authority to change design, placement, layout, fonts, style, Interface/UI/UX (User Interface/User Experience), compilation, digital conversion, flow, and every other related matters which shall be applicable to all Bharat Botanics users.
Every effort has been made to ensure the originality and authenticity of every matter on Bharat Botanics. Similarities with any other matter on similar subjects / topics available in any form elsewhere are purely coincidental. The user unequivocally agrees to ensure that in the event of claiming a copyright violation, the user will undertake to first inform us through all available means provided on the site/app of Bharat Botanics about the nature of copyright violation and suspected user who is prima facie responsible for said copyright violations as well undertakes not to proceed with legal/judicial action without recourse through a meaningful dialogue with us and providing us an opportunity to undertake corrective action, if required, in a mutually agreeable time frame.
Other products/services, names of companies, and brand names displayed (if any) on the site/app may be the trademarks or copyrights of their respective owners.
Users shall not:
- Re-sell the product/service or any part of the contents to others.
- Make the product/service or any contents available to Unauthorized Persons on any network.
- Abstract, download, store, reproduce, transmit, display, copy, distribute or use site/app other than as permitted.
- Decompile, disassemble, or reverse engineer software programs, databases, or other systems used by us to provide the Service.
- Use the product/service for any illegal purpose nor send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the service to send any unsolicited promotional or advertising material, or any volume messages which may interfere with the provision of the service or the enjoyment of the service by other users.
Termination of Services
Initial term of this Agreement shall start from the date specified in the activation email/sms.
If, at any time, we have reasonable grounds to believe that the user is not using the site/app in accordance with this Agreement including, without limitation, by permitting or acquiescing to the use of the data by persons other than the users identified in the subscription, we may suspend the provision of the service to the user by terminating this agreement. You agree and acknowledge that we shall have no obligation to reinstate the registration until disputed issue(s) has been agreed between the parties. You further agree and acknowledge that we shall have no liability for any loss, damage or inconvenience caused to you by such a suspension of the registration. Once the suspension has been lifted, and provided that the issues surrounding the suspension have been resolved, the user will be entitled to receive missing data (if any) accumulated during the suspension period. Also, you agree and acknowledge that any restrictions on access rights due to default on your part shall never be termed as denial of service (DoS) contravention.
On termination of this agreement for any reason:
- All licenses granted under this agreement shall immediately terminate.
- The accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination shall not be affected or prejudiced.
You agree and acknowledge that in no event shall the firm or its partners, managers, staff members, affiliates, and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the site/app, the Pay Facility, or any other products/services under this Agreement. Further, you clearly agree and acknowledge that the firm’s liability in any circumstance is limited to the amount of charges, if any, paid by you to the firm. The firm, its partners, associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, services, text, graphics, links or communications provided on or through the use of the site/app or that the operation of the site/app or Pay Facility will be error free and/or uninterrupted. Also, the firm assumes no liability whatsoever for any monetary damages, health problems, mental agony, bodily injury, death or other damages suffered due to use of any information/services/products of site/app or on account of any delay, failure, interruption, or corruption of any information/services transmitted in connection with use of the site/app or Pay Facility.
Without limiting other remedies that the firm may pursue, the firm may at its sole discretion take such action as it deems fit including but not limited to limit your activity, immediately remove your information, warn other users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your registration, and/or refuse to provide you with access to the site/app or initiate any legal action it may deem fit, particularly in the event:
- You breach any of the provisions of this User Agreement including any of the rules and policies, documents, terms and conditions made thereunder which are incorporated therein by reference.
- Failure of verification or authentication of any information provided by you.
- No actions, omissions or decisions taken by the firm shall waive any rights or claims that the firm may have against the User.
Any User that may have been suspended or blocked may not register or attempt to register with the site/app or use the site/app in any manner whatsoever until such time that such User is reinstated by the firm. Notwithstanding the above, if you breach the User Agreement or the rules and policies and other documents incorporated therein by reference, the firm reserves the right to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or civil or other proceedings against you.
Grievance Redressal Process
In case of any grievance, objection, or complaint on your part with respect to the site/app, other Users or the firm, including any complaints or enquiry about suspension, termination, or blocking of your subscription or right to use the site/app, you should promptly raise such grievance or complaint with the designated Grievance Officer at firstname.lastname@example.org and provide him with all necessary information and/or documents to enable the firm/Grievance Officer to resolve the issue. The name and contact details of the Grievance Officer are published on the site/app as required under the provisions of the Information Technology Act, 2000, and the rules made thereunder.
The contracting parties of this agreement give their consent which is not only free but also legal and voluntarily in nature, for the purposes of entering into this contract in terms of this Agreement and related policies.
Actions in Good Faith
Under this agreement, the actions of both the parties shall be deemed as actions in good faith (bona fide) unless there is evidence to the contrary.
All notices given under this agreement shall be in English. If there is any inconsistency between any document and any version of the same document, the English version shall be deemed as effective and authoritative.
You clearly agree that breach of this agreement might cause us irreparable injury, for which monetary damages would not provide adequate compensation, and that in addition to compensation and any other remedy, we shall be entitled to injunctive relief against such breach or threatened breach, without proving actual damage.
You clearly agree and acknowledge that while this Agreement is in force and for a period of Twenty Four (24) months thereafter, you shall not directly or indirectly solicit or offer employment to any of the Bharat Botanics’ officers, employees, third-party contractors, and associates who have been involved in or associated with this Agreement without the Bharat Botanics’ prior consent. You clearly understand and agree that the Twenty Four (24) months period is reasonable after considering training and grooming time as well as investments made by Bharat Botanics.
Both parties to the agreement undertake to keep confidential all information (oral or written) concerning the business and affairs of the other party which has been obtained or received as a result of entering into this agreement. You categorically and specifically agree and acknowledge that all information, communication, and every other material of Bharat Botanics shall be kept completely confidential.
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and the firm, and you shall have no authority to bind the firm in any manner whatsoever.
Except as explicitly stated otherwise, any notices directed to the firm shall be given by email to email@example.com, and any notices to you by the firm shall be provided to the email address provided by you during the registration process. Notice shall be deemed given 24 hours after the email is sent unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by registered mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such a case, notice shall be deemed given 3 days after the date of mailing.
If any clause of this User Agreement or the application thereof to any User or circumstance shall be deemed invalid, void, or for any reason unenforceable to any extent, the remainder of this User Agreement and the application of such unenforceable provision to Users or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of this User Agreement shall be valid and enforceable to the fullest extent permitted by law.
This User Agreement together with the rules and policies incorporated herein by reference constitutes the entire understanding and agreement between you and the firm with respect to the subject matter herein. The firm at its sole discretion shall be entitled to assign or transfer its rights and obligations under this User Agreement hereunder to any other person without your prior consent provided that the firm assigns this User Agreement on the same terms or such terms that are no less favorable to you.
All remedies of the firm under this User Agreement, whether provided herein or conferred by statute, civil law, and custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.
If any dispute arises between you and the firm during your use of the site/app or any service incidental to the site/app or thereafter, in connection with the validity, interpretation, implementation, or alleged breach of any provision of the User Agreement or the rules, policies, and documents incorporated therein by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the firm whose decision shall be final. The place of arbitration shall be Ahmedabad, Gujarat, India. The Indian Arbitration & Conciliation Act, 1996 (including any amendments therein), shall govern the arbitration proceedings without any conflict of laws. The arbitration proceedings shall be in the English language.
This User Agreement and all rules, policies, and documents incorporated by reference shall be governed and construed in accordance with the laws of India, and the Courts in Ahmedabad, Gujarat, India, shall have exclusive jurisdiction without any conflict of laws. However, in case of any damages due to cyber contraventions, Jurisdiction of the Office of Hon’ble Adjudicating officer, Gandhinagar, State of Gujarat (India) under I.T.Act, 2000 shall be made applicable.
This document is an electronic record in terms of the Indian Information Technology Act, 2000, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical signatures.
This Agreement may not be assigned or sublet by the user without the prior consent of the firm.
In the Event of Merger, Sale etc.
In the event that Bharat Botanics is acquired by or merged with a third-party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. Please direct any questions that you may have at any time to firstname.lastname@example.org
Taxes: You agree and acknowledge that Bharat Botanics shall not be held responsible for any tax liabilities for your transactions. Furthermore, you will indemnify, reimburse, and hold Bharat Botanics harmless from, for, and against any sales, use, gross receipts, excise, franchise, business, or other taxes or fees (including penalties, fines, or interest thereon) imposed by any government or other taxing authority to the extent such taxes or fees are assessed on Bharat Botanics, which is your primary legal obligation.
Entire Agreement: This Agreement, including the current or any renewal Schedule, is the complete and exclusive statement of the agreement between the parties hereto and supersedes all prior agreements and communications between the parties concerning the subject matter hereof. No reliance is placed on any representation made but not embodied in this Agreement. No variation of this Agreement shall be effective unless in writing, signed by the parties and expressed to be such a variation.
Waiver: No failure or delay by Bharat Botanics in exercising any remedy, right, or privilege under or in relation to this Agreement shall operate as a waiver of the same, nor shall any single or partial exercise of any remedy, right, power, or privilege preclude any further exercise of any other right, power, or privilege.
Heading: The clause headings in this Agreement are inserted for convenience only and shall not affect the interpretation of this Agreement.
Force Majeure: Bharat Botanics shall be under no liability for any failure, delay, or omission in the performance of its obligations under this Agreement if such failure, delay, or omission arises from any cause beyond Bharat Botanics’ control, including but not limited to acts of God, acts or regulations of any governmental or supra-national authority, war or national emergency, fire, civil disobedience, strikes, lock-outs, technical blackouts like power failures, internet failures, etc., and industrial disputes.
Survival: Unless and to the extent otherwise specified herein, all terms of this Agreement which by their nature extend beyond its termination including but not limited to privacy, payment, IPR, indemnity, restrictions, limited liability, arbitration, taxes, and others will remain in effect until fulfilled and apply to respective successors and assigns.
Contract Interpretations: In this agreement unless otherwise specified:
- Reference to a Subsidiary or Holding company is to be interpreted in accordance with the Indian Companies Act.
- Reference to a party is reference to a party of this agreement and this includes the party’s permitted assignees and/or the respective successors in title to the whole undertaking.
- Reference to a person includes any person, individual, company, firm, corporation, government, state, or agency of a state, or any undertaking regardless of it having a legal representative or not and notwithstanding of the law under which it exists.
- Reference to any statute or statutory instrument or any of its provisions shall be interpreted as a statute or statutory instrument or provisions that are re-enacted or amended from time-to-time.
- All words/terms denoting the singular shall include the plural and vice versa.
- All words/terms denoting any gender shall include all genders.
- All references to the clauses and Schedules shall be interpreted as reference to clauses or Schedules of this agreement.
Refund and Return Policy: Subject to investigation, Bharat Botanics may accept any return up to 7 days after delivery (even if the package is opened). Subject to investigation, in any case of a quality complaint, Bharat Botanics may try and exchange the product with the quantity of oil left or else Bharat Botanics may pay back the balance amount of oil (depending on the liters of oil left in a can).
Refund Policy: Subject to investigation, Bharat Botanics may refund the amount within 7 working days from the date of approval. The refund amount will be sent back to the user’s bank account directly.
Cancellation Policy: Bharat Botanics will accept a cancellation request once the order is delivered. In case an order is placed and delivery is pending, Bharat Botanics may consider the cancellation request.
Objectionable Orders: In accordance with the company’s policies, the website of Bharat Botanics is solely for direct sales to customers. Distributors, wholesalers, or resellers should not place orders on Bharat Botanics’ website, and if any reseller, wholesaler, or distributor places an order on the website, the company will cancel the order directly. In case the company finds any order from them on the website, the company will block their seller account.
Introduction: This Product Replacement Policy outlines the guidelines and procedures for product replacements provided by Bharat Botanics within the edible oil industry. The Policy is designed to address customer concerns and ensure satisfaction with their products.
Eligibility for Product Replacement: Customers are eligible for a product replacement if the purchased edible oil meets any of the following criteria:
- The product is damaged or defective upon delivery or within a reasonable time after purchase.
- The product does not meet the stated quality standards or specifications.
- The product is expired or close to expiration at the time of purchase.
- A different product is delivered. Proof of purchase, such as a valid sales receipt or invoice/Order, is required to initiate the product replacement process.
Reporting and Documentation: Customers must report any concerns or issues regarding the purchased edible oil to Bharat Botanics’ customer service department within a reasonable time from the date of purchase. The customer service representative will guide the customer through the necessary documentation process, which may include providing details of the purchase, product information, and supporting evidence such as photographs or samples, if requested.
Evaluation and Verification: Bharat Botanics will evaluate and verify the reported concern or issue by conducting a thorough examination of the product in question. In some cases, the company may request additional information, laboratory tests, or expert opinions to assess the validity of the claim.
Product Replacement Process: If Bharat Botanics determines that the customer’s claim is valid and meets the eligibility criteria, a product replacement will be offered. The customer will be provided with a replacement product of equal value or, if the exact product is not available, a suitable alternative agreed upon by both parties. The company will cover the cost of the replacement product and any associated shipping or handling charges. Replacement claims shall be submitted to the company within 7 days of delivery of the order.
Exceptions and Limitations: The following situations may be exempted from product replacement:
- Product misuse or mishandling by the customer.
- Products that have been tampered with, altered, or damaged due to customer negligence.
- Product damage or expiration resulting from storage or handling conditions beyond Bharat Botanics’ control.
Customer Service Support: Bharat Botanics’ customer service department is available to assist customers with any inquiries or concerns related to product replacements. Customers can contact the customer service department through designated communication channels, such as telephone, email, or online support systems.
Conclusion: Bharat Botanics is committed to delivering high-quality edible oil products to its esteemed customers. This Product Replacement Policy ensures that customers receive a prompt and satisfactory resolution for any legitimate concerns or issues with their purchased products. By adhering to this Policy, Bharat Botanics aims to maintain customer satisfaction and uphold its commitment to excellence in the edible oil industry.