Thank you for shopping with Bharat Botanics. We strive to provide you with high-quality products and excellent customer service. Please review our return policy carefully to ensure a smooth experience.

Intermediary Compliance: Our return policy aligns with the Intermediary Compliance Policy, as outlined in section 79 of the Information Technology Act, 2000, and The Information Technology (Intermediary Guidelines) Rules, 2011.

Terms and Conditions: By using www.BharatBotanics.com, its mobile app, or any integrated systems (“Bharat Botanics”), you agree to adhere to the terms of this policy. References to “we” or “us” or “web” or “site” or “app” or “company” refer to Bharat Botanics, and “you” denotes the user of Bharat Botanics.

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Prohibited Items: We strictly prohibit the return of items that:

• Belong to another person without proper authorization.
• Are grossly harmful, defamatory, obscene, pornographic, or otherwise unlawful.
• Infringe on any patent, trademark, copyright, or other proprietary rights.
• Violate any applicable laws or regulations.

Return Process:

1. If you wish to initiate a return, please send an email to our Grievance Officer at [Email Address] within [number of days] days of receiving the product, stating the facts of your request.
2. Our Grievance Officer will respond with a request for more details.
3. Provide the necessary details and any requested documentation promptly.
4. Upon approval, follow the instructions provided for the return process.

Grievance Officer:

• Name: Mr. [Name of Grievance Officer]
• Designation: Grievance Officer, Bharat Botanics
• Email: [Email Address]
• Address: [Address]
• Customer Care: +91 [Phone Number]

Grievance Handling Process:

1. Step 1: Send an email stating the facts to our contact email.
2. Step 2: We will send you a reply for more details.
3. Step 3: Provide more details and any necessary documentation as requested by our Grievance Officer.
4. Our Grievance Officer will put forth best efforts to redress the complaints within one month from the date of receipt.

Termination of Access: Non-compliance with our rules, regulations, user agreement, and privacy policy may lead to the termination of access or usage rights on our app/web, and removal of non-compliant information.

Lawful Order Compliance: We agree to provide information or assistance to Government Agencies as required by lawful order, for investigative, protective, or cybersecurity activities.

Security Measures: We have implemented reasonable security practices and procedures to secure our computer resources and information, following the guidelines of Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

Cybersecurity Incident Reporting: We agree to share cybersecurity incidents-related information with the Indian Computer Emergency Response Team of India (CERT-IN) as requested by an authorized representative.

Technical Configuration: We commit not to knowingly deploy or modify the technical configuration of our computer resource to circumvent any applicable law.