Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at acc.mnjr@gmail.com. Please note that returns will need to be sent to the following address: M/S. MNJR OILS PVT. LTD.
Revenue Survey No. 20/1, Plot No. 4/C & 4/D,
Rajkot–Junagadh Highway, Village: Jamvadi, Gondal,
Rajkot, Gujarat – 360311
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at acc.mnjr@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at acc.mnjr@gmail.com.
Thank you for shopping with Bharat Botanics. We strive to provide you with high-quality products and excellent customer service. Please review our return policy carefully to ensure a smooth experience.
Intermediary Compliance: Our return policy aligns with the Intermediary Compliance Policy, as outlined in section 79 of the Information Technology Act, 2000, and The Information Technology (Intermediary Guidelines) Rules, 2011.
Terms and Conditions: By using www.BharatBotanics.com, its mobile app, or any integrated systems (“Bharat Botanics”), you agree to adhere to the terms of this policy. References to “we” or “us” or “web” or “site” or “app” or “company” refer to Bharat Botanics, and “you” denotes the user of Bharat Botanics.
Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Prohibited Items: We strictly prohibit the return of items that:
- Belong to another person without proper authorization.
- Are grossly harmful, defamatory, obscene, pornographic, or otherwise unlawful.
- Infringe on any patent, trademark, copyright, or other proprietary rights.
- Violate any applicable laws or regulations.
Return Process:
- If you wish to initiate a return, please send an email to our Grievance Officer at kishan.sales.mnjr@gmail.com within 7 days of receiving the product, stating the facts of your request.
- Our Grievance Officer will respond with a request for more details.
- Provide the necessary details and any requested documentation promptly.
- Upon approval, follow the instructions provided for the return process.
Grievance Officer:
- Name: Mr. Kishan
- Designation: Grievance Officer, Bharat Botanics
- Email: kishan.sales.mnjr@gmail.com
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Address: M/S. MNJR OILS PVT. LTD.
Revenue Survey No. 20/1, Plot No. 4/C & 4/D,
Rajkot–Junagadh Highway, Village: Jamvadi, Gondal,
Rajkot, Gujarat – 360311 - Customer Care: +91 99245 20606
Grievance Handling Process:
- Step 1: Send an email stating the facts to our contact email.
- Step 2: We will send you a reply for more details.
- Step 3: Provide more details and any necessary documentation as requested by our Grievance Officer.
- Our Grievance Officer will put forth best efforts to redress the complaints within one month from the date of receipt.
Termination of Access: Non-compliance with our rules, regulations, user agreement, and privacy policy may lead to the termination of access or usage rights on our app/web, and removal of non-compliant information.
Lawful Order Compliance: We agree to provide information or assistance to Government Agencies as required by lawful order, for investigative, protective, or cybersecurity activities.
Security Measures: We have implemented reasonable security practices and procedures to secure our computer resources and information, following the guidelines of Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
Cybersecurity Incident Reporting: We agree to share cybersecurity incidents-related information with the Indian Computer Emergency Response Team of India (CERT-IN) as requested by an authorized representative.
Technical Configuration: We commit not to knowingly deploy or modify the technical configuration of our computer resource to circumvent any applicable law.